[cma-l] A thought over the weekend

[Ian Hickling]

After the meeting at the DCMS on Friday, here's a modern-day parable.Dealing
with Ofcom in its present format is like going to your favourite riverside pub
on a warm summer evening with a group of friends.

It’s a good experience, but there are a few niggles that you feel ought to be sorted out.

The temperature
of the beer is a bit off – the service can be rather slow – there appears to be a big corporate
event going on which is rather noisy – and some of the dishes on the menu your friends
have come for are said to be unavailable – and have been replaced by third-rate
alternatives.

Rather strangely – there’s been what looks like a burger van in the pub’s own car park for many years. It’s busily serving a variety of fast food – and the pub doesn't seem unduly bothered.

You
want to do something about it – you’ve told the staff on duty – but the landlord
appears to be unavailable. So you have a word with the Marketing Director at the
Brewery to see if he can get things put right.

Not in six months – when there might have been a policy change – but now – because
in the mean time you, your friends, and all the other customers are going to
suffer.
What do you think?
Ian Hickling
Partner

Office: 01635 578435  (7am-11pm UK time)Carphone: 07530 980115 (only responds when driving)6 Horn Street, Compton, NEWBURY, RG20 6QS 		 	   		   		 	   		  
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