[cma-l] BBC Trust service review: Music Radio Consultation

[Two Lochs Radio]

You could always try the Radio 4 Feedback programme feedback at bbc.co.uk - I think they've just finished a series, but I think it will be back. It's made by an independent company and they do seem quite good at putting points across sensibly to the right people.

I worked for the BBC for 20 years, and one of the most negative things that happened in that time was ceasing to publish an internal phone directory (on paper) - it used to be an absolutely invaluable guide to the structure of alien bits of the corporation and a great tool for finding the right person to tackle with a question!

Cheers

Alex
  ----- Original Message ----- 
  From: Ian Hickling 
  To: Alan Coote ; cma-l 
  Sent: Friday, September 12, 2014 10:55 AM
  Subject: [cma-l] BBC Trust service review: Music Radio Consultation


  It's refreshing that Alan's view from being on the inside is the same as we see out here.
  I did try recently to get some information from a colleague who does News shifts for R4 as to who I could write to with (hopefully constructive) comments on what a lot of us see as undesirable trends in BBC News presentation - but even he on the inside couldn't access the personal e-mail for the department head.
  It is, as Alan says, typical of large multi-layered organisations that internal communication is desperately poor.
  So it seems that "top-down" would be the route - let's try that!



------------------------------------------------------------------------------
  From: alan.coote at 5digital.co.uk
  To: cma-l at commedia.org.uk
  Date: Fri, 12 Sep 2014 10:38:52 +0100
  Subject: Re: [cma-l] BBC Trust service review: Music Radio Consultation


  The cynic in me says this is one of several dozen PR initiatives the BBC are carrying out before their charter review.  



  However, during my time with the BBC (many moons ago) we were very interested in what people thought, we were even obsessed. But acting on it is another matter. 



  When people communicate with the BBC they can be under the misapprehension that they have the full attention of the presenter, producer or editor; in essence the decision maker. This is not the case as there are often many layers of management and stake holders in the BBC who need to be ‘in the loop’.



  I’ve sat in numerous production meetings, sometimes with over a dozen people, many of which had their own agendas. One of the BBC’s values is to ‘put the audience first’ which, in my experience, doesn’t always happen.

          

  While the BBC may be rubbish at acting on ‘bottom up’ audience feedback, they are very good at implementing ‘top down’ initiatives. Not only will you see Radio, TV and Web cross programming, you’ll also see broader projects on science, sport and currently politics.     



  I don’t see this as different from any organisation that’s been in existence for 90 years.   



  Kind Regards

  Alan
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