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<DIV><FONT size=2>You could always try the Radio 4 <A
href="http://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0CCwQjBAwAQ&url=http%3A%2F%2Fwww.bbc.co.uk%2Fprogrammes%2Farticles%2F5g0W2zYkhDcz4kCFfXPF8h9%2Fget-involved-feedback&ei=BBsUVKLAL47H7Aa8zIHADg&usg=AFQjCNGsJnSLAnCm1ep1-TL6kJQcjryvdQ&sig2=tPMD7JJ8iBNQEjYHrwIxaA&bvm=bv.75097201,d.ZGU">Feedback</A>
programme <A href="mailto:feedback@bbc.co.uk">feedback@bbc.co.uk</A> - I think
they've just finished a series, but I think it will be back. It's made by an
independent company and they do seem quite good at putting points across
sensibly to the right people.</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>I worked for the BBC for 20 years, and one of the most
negative things that happened in that time was ceasing to publish an internal
phone directory (on paper) - it used to be an absolutely invaluable guide to the
structure of alien bits of the corporation and a great tool for finding the
right person to tackle with a question!</FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Cheers</FONT></DIV>
<DIV><FONT size=2><BR>Alex</FONT></DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=transplanfm@hotmail.com href="mailto:transplanfm@hotmail.com">Ian
Hickling</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=alan.coote@5digital.co.uk
href="mailto:alan.coote@5digital.co.uk">Alan Coote</A> ; <A
title=cma-l@commedia.org.uk href="mailto:cma-l@commedia.org.uk">cma-l</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, September 12, 2014 10:55
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cma-l] BBC Trust service
review: Music Radio Consultation</DIV>
<DIV><BR></DIV>
<DIV dir=ltr>It's refreshing that Alan's view from being on the inside is the
same as we see out here.
<DIV>I did try recently to get some information from a colleague who does News
shifts for R4 as to who I could write to with (hopefully constructive)
comments on what a lot of us see as undesirable trends in BBC News
presentation - but even he on the inside couldn't access the personal e-mail
for the department head.</DIV>
<DIV>It is, as Alan says, typical of large multi-layered organisations that
internal communication is desperately poor.</DIV>
<DIV>So it seems that "top-down" would be the route - let's try that!<BR><BR>
<DIV>
<HR id=stopSpelling>
From: alan.coote@5digital.co.uk<BR>To: cma-l@commedia.org.uk<BR>Date: Fri, 12
Sep 2014 10:38:52 +0100<BR>Subject: Re: [cma-l] BBC Trust service review:
Music Radio Consultation<BR><BR>
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<P class=ecxMsoNormal><A name=_MailEndCompose target=_blank><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">The
cynic in me says this is one of several dozen PR initiatives the BBC are
carrying out before their charter review. </SPAN></A></P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></SPAN> </P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">However,
during my time with the BBC (many moons ago) we were very interested in what
people thought, we were even obsessed. But acting on it is another matter.
</SPAN></P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></SPAN> </P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">When
people communicate with the BBC they can be under the misapprehension that
they have the full attention of the presenter, producer or editor; in essence
the decision maker. This is not the case as there are often many layers of
management and stake holders in the BBC who need to be ‘in the
loop’.</SPAN></P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></SPAN> </P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">I’ve
sat in numerous production meetings, sometimes with over a dozen people, many
of which had their own agendas. One of the BBC’s values is to ‘put the
audience first’ which, in my experience, doesn’t always happen.</SPAN></P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"> </SPAN></P>
<DIV>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">While
the BBC may be rubbish at acting on ‘bottom up’ audience feedback, they are
very good at implementing ‘top down’ initiatives. Not only will you see Radio,
TV and Web cross programming, you’ll also see broader projects on science,
sport and currently politics. </SPAN></P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></SPAN> </P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">I
don’t see this as different from any organisation that’s been in existence for
90 years. </SPAN></P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></SPAN> </P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Kind
Regards</SPAN><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></SPAN></P>
<P class=ecxMsoNormal><SPAN
style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">Alan</SPAN></P></DIV></DIV></DIV></DIV></DIV></BLOCKQUOTE></BODY></HTML>