[cma-l] Service Level Agreements in Community Radio

[CMA-L]

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From: "Jimmy Black" <shelligoe at googlemail.com>

On Service Level Agreements ... certainly they should cover quality of
output and delivery. But local authorities are most likely to support
community radio if it fits into their strategic plans. So, for
example, the aim of the project may be about helping young people
develop skills which makes them more employable, or old people to
become less isolated and take part in community life. Making radio is
a tool to achieve these ends.

So these things need to be reflected in the Service Level Agreement.
Apologies if I'm stating the obvious, but I'm a councillor and I'm
seeing things from a different perspective these days!

Jimmy Black
Shelligoe Media

On 26/08/2008, Sandra Tang wrote:
>
> ---------- Forwarded message ----------
>
> From: "Sandra Tang" <tang.sandra at gmail.com>
>
> Dear fellow CMA members,
>
> Hope you're well and wondering if any of you could help at all. I'm
> currently writing a "Guide to Service Level Agreements for UK
> Community Radio Stations" as part of my MA project at the University
> of Sunderland.
>
> I aim to make this guide available to help community stations set up
> their own Service Level Agreements (SLAs). In this instance, Service
> Level Agreements being contracts between the station and a public body
> to provide services/activities in exchange for payment eg Station
> providing a show on healthy living with an SLA with the PCT.
>
> I am including case studies of stations who have had experience in
> setting up SLAs, whether good or bad but however have found it
> difficult to actually locate more than a couple of stations that have
> set up their own SLAs. If you have had any experience on the matter,
> it would be great to hear from you as I would love to be able to have
> a quick chat with you if possible.
>
> Many thanks in advance,
>
> Sandra Tang
>
> Please reply to tang.sandra at gmail.com