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<div>Unfortunately BT are not massively helpful unless you have lots of money to spend. However probably best to speak to their commercial sales team and see if they can direct you from there. Sales people are generally a bit more eager to help<br>
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On 18 Jul 2017, at 18:28, Paul Golder <<a href="mailto:paul@pvg.co.uk">paul@pvg.co.uk</a>> wrote:<br>
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<div dir="ltr">Yes, I've had a very bad experience with BT. Some of the largest buildings in Brentwood are owned/operated by BT and they have a regional head office here too.
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<div>I found the number of the Facilities Manager who ignored 10 phone messages over a period of 8 weeks. When I eventually spoke to her she told me the answer was a no, she didn't want to discuss it and instructed me not to call her again!</div>
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<div>When I called the switchboard to find out where I could direct a complaint, the man on the switchboard said "we're too busy to deal with you sir" and put the phone down. (I think she was standing next to him and told him to say that but I can't be sure).</div>
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<div>So it was either a problem with BT's work practices or maybe I don't have as much natural charm as I thought I had.</div>
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<div>cheers</div>
<div>Paul Golder</div>
<div>Phoenix FM</div>
<div><a href="http://www.phoenixfm.com">www.phoenixfm.com</a></div>
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<div class="gmail_quote">On 18 July 2017 at 17:17, Julian Swift-Hook | Kennet Radio
<span dir="ltr"><<a href="mailto:julian@kennetradio.com" target="_blank">julian@kennetradio.com</a>></span> wrote:<br>
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<p class="MsoNormal">Hi <u></u><u></u></p>
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<p class="MsoNormal">Does anyone have any experience with dealing with BT for locating aerials or STL links on BT buildings?<u></u><u></u></p>
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<p class="MsoNormal"><span>With best wishes<u></u><u></u></span></p>
<p class="MsoNormal"><span>Julian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><a href="mailto:julian@kennetradio.com" target="_blank"><span style="color:#9d454f">julian@kennetradio.com</span></a> /
<a href="tel:07799%20888444" value="+447799888444" target="_blank">07799 888444</a><u></u><u></u></span></p>
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