<html><head><base href="x-msg://156/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Ian<div><br></div><div>Oddly enough the very week we heard we had been awarded a CR licence (back in 2006) someone knocked on my door and asked if I would like to participate in a RAJAR survey!</div><div><br></div><div>I said yes of course and filled it in carefully making sure to put in lots of time spent listening to our station which was already on the Internet long before we got on FM. It was just "Other" of course.</div><div><br></div><div>I learned that you are expected to fill in what you are listening to every 15 minutes throughout the week and I am sure few people really stick to this as they go along - more likely just fill it in afterwards based on their general preferences.</div><div><br></div><div>Unless it has been changed now more like for TV which does actually measure what you are watching minute by minute I understand.</div><div><br></div><div>Clive Glover</div><div><br></div><div>Radio Verulam 92.6FM</div><div>St Albans</div><div><br><div><div>On 20 Oct 2015, at 14:55, Ian Hickling wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div class="hmmessage" style="font-size: 12pt; font-family: Calibri; "><div dir="ltr">Oh no!<br>RAJAR might be the only commercial survey available, but it's hugely expensive and has a worthlessly low sample size.<br>Advertisers are duped into believing it because there simply isn't anything else.<div>Persuade me I'm wrong.<br>I've never yet in 15 years in this Industry sector ever met anyone who has participated.<div><br><div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8000001907349px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; background-color: rgb(255, 255, 255); "><font size="3"><b>Ian Hickling</b><br></font></div><font size="3" style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; background-color: rgb(255, 255, 255); font-size: 12pt; "><font style="color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); ">Partner</font></font><br><br><a href="http://www.transplanuk.com/" target="_blank" style="color: rgb(17, 85, 204); "><img alt="" src="https://ci4.googleusercontent.com/proxy/2SkDsnIzSZgRbNnNKBSiwxiFhFQWRGV55mTjVL23fulnJpstZmYxeKrrYefY4qxiSgkMrAETld64XINLXCsujE_zI5gAsQyWeCWvHixcrNYtar3Sij4YlVBgN2NSQ-n2DsgZvrnpWZlfwCQ=s0-d-e1-ft#http://www.transplanuk.com/wp-content/uploads/2014/07/transplan_UK_weblogo_190x60.png"></a><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8000001907349px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; "><i><font size="3">Office: 01635 578435 (7am-11pm UK time)</font></i></div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8000001907349px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; "><i><font size="3">Carphone: 07530 980115 (only responds when driving)</font></i></div><div style="color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 12.8000001907349px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; "><i><font size="3">6 Horn Street, Compton, NEWBURY, RG20 6QS</font></i></div></div><br><br><div><hr id="stopSpelling">Date: Tue, 20 Oct 2015 14:10:31 +0100<br>From:<span class="Apple-converted-space"> </span><a href="mailto:alan.coote@5digital.co.uk">alan.coote@5digital.co.uk</a><br>To:<span class="Apple-converted-space"> </span><a href="mailto:cma-l@mailman.commedia.org.uk">cma-l@mailman.commedia.org.uk</a><br>Subject: Re: [cma-l] Review of the approach to community radio Key Commitments<br><br><div><div>Bill,</div><div><br></div><div>Isn’t the point that broadcasting must be the fundamental vehicle by which Community Stations deliver their Key Commitments? If a station chooses to deliver them by any other means then Ofcom shouldn't be concerned with that. I think that’s where they are heading – although it could be better expressed.</div><div><br></div><div>We know there are very many stations which have undertaken off-air activities to meet their social gain objectives which, although worthy, may have been achieved without the use of a radio transmitter. A factor is of course the need to chase grand funding, but sadly very little is predicated on access to a radio station. </div><div><br></div><div>Surely the only data that matters is how many people in the target group listen to the station, after that qualitative data can be used to better target the group. </div><div><br></div><div>I go back to my point that very few stations deem it necessary to survey their audience! A radical thought; as RAJAR collect and collate data anyway, would it not be possible for community stations to pay a nominal fee to be part of an official survey, the remainder of the cost being met by DCMS? </div><div><br></div><div><br></div><div><div id="ecxMAC_OUTLOOK_SIGNATURE"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3">Kind Regards</font></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3">Alan</font></span></div><p class="ecxMsoNormal" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3"> </font></span></p><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3">Alan Coote</font></span></div><p class="ecxMsoNormal" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3"> </font></span></p><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3"><a href="http://www.letstalkbusinessonline.com/" target="_blank"><span style="color: rgb(107, 0, 109); ">Hear Alan Every Week on Let’s Talk Business The UK’s Premier Radio Programme For Current and Future Entrepreneurs - Now Broadcast To Over 7 Million People </span></a> </font></span></div><p class="ecxMsoNormal" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3"> </font></span></p><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3">Email - <a href="mailto:alan.coote@5digital.co.uk"><span style="color: rgb(107, 0, 109); ">alan.coote@5digital.co.uk</span></a></font></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3">Phone - 0800 949 6655</font></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3">Mobile - 07801 518858</font></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3">Twitter - <span style="color: rgb(107, 0, 109); "><a href="http://www.twitter.com/TheAlanCoote" target="_blank">@TheAlanCoote</a></span></font></span><span style="font-size: medium; "> </span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3">Twitter - <a href="http://www.twitter.com/TheAlanCoote" target="_blank"><span style="color: rgb(107, 0, 109); ">@LTBShow</span></a></font></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px; "><span lang="EN-US"><font size="3">Web - <span style="color: rgb(107, 0, 109); "><a href="http://www.5digital.co.uk/" target="_blank">http://www.LetsTalkBusinessOnline.com</a></span></font></span></div></div></div></div><div><br></div><span id="ecxOLK_SRC_BODY_SECTION"><div style="font-family: Calibri; font-size: 12pt; text-align: left; color: black; border-bottom-width: medium; border-bottom-style: none; border-bottom-color: initial; border-left-width: medium; border-left-style: none; border-left-color: initial; padding-bottom: 0in; padding-left: 0in; padding-right: 0in; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; border-top-style: solid; border-right-width: medium; border-right-style: none; border-right-color: initial; padding-top: 3pt; "><span style="font-weight: bold; ">From:<span class="Apple-converted-space"> </span></span><<a href="mailto:cma-l-bounces@mailman.commedia.org.uk">cma-l-bounces@mailman.commedia.org.uk</a>> on behalf of "<a href="mailto:bill.best@commedia.org.uk">bill.best@commedia.org.uk</a>"<br><span style="font-weight: bold; ">Reply-To:<span class="Apple-converted-space"> </span></span>"<a href="mailto:cma-l@mailman.commedia.org.uk">cma-l@mailman.commedia.org.uk</a>"<br><span style="font-weight: bold; ">Date:<span class="Apple-converted-space"> </span></span>Tuesday, 20 October 2015 12:39<br><span style="font-weight: bold; ">To:<span class="Apple-converted-space"> </span></span>"<a href="mailto:cma-l@mailman.commedia.org.uk">cma-l@mailman.commedia.org.uk</a>"<br><span style="font-weight: bold; ">Subject:<span class="Apple-converted-space"> </span></span>Re: [cma-l] Review of the approach to community radio Key Commitments<br></div><div><br></div><div dir="ltr"><div><div><div><div><div>Hi<br><br></div>Having read through Ofcom's proposal several times, certainly any move to reduce the administrative burden of Key Commitments reporting for community radio stations would be welcome. However I believe that the proposal would reduce Ofcom's workload and significantly increase the workload on individual stations.<br><br></div>The Key Commitments template is simplified and reduces much of the community radio reporting to a box ticking exercise around some quantitative statements about the number of original hours and the number of hours of locally-produced content broadcast.<br><br></div>A greater onus is going to be placed on stations to record their social gain outputs - from Section 3.13:<br><br><div>Under our proposed new approach to Key Commitments, each station would need to take greater responsibility for planning its own social gain, participation and accountability activities.<span class="Apple-converted-space"> </span><br></div><br></div>I think the proposed new form of reporting is going to make it difficult for stations to know the level of detail they would need to go into to record their activities and some stations will end up over-documenting their activities and some might possibly under-record. There is an opportunity here for the CMA in conjunction with Ofcom to disseminate best practice and develop some training and education around Key Commitments reporting.<br><br></div>Furthermore the proposed new Key Commitments template places a lot of emphasis on quantitative data - and, unfortunately, replacing qualitative outcomes with quantitative information is not going to be the best method of measuring social gain objectives. In fact the Key Commitments template reduces explicit reporting on social gain to a mere three check boxes:<br><ul><li>the facilitation of discussion and the expression of opinion,</li><li>the provision (whether by means of programmes included in the service or otherwise) of education or training to individuals not employed by the person providing the service, and</li><li>the better understanding of the particular community and the strengthening of links within it.</li></ul><div><div><div><div><div><div>And stations will have to take responsibility for locally and privately recording their delivery of social inclusion, promotion of employment, cultural and linguistic diversity, and so on.<br><br></div><div>Delivery of social gain is what makes community radio unique and any steps to reduce the emphasis on such an important characteristic of community radio would be most unwelcome.<br><br></div><div>Best regards<br><br></div><div>Bill<br>--<span class="Apple-converted-space"> </span><br></div></div></div></div></div></div><div class="ecxgmail_extra"><div><div class="ecxgmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><span><div><div><div><div><div>Operations Manager<br></div>Community Media Association<br></div><a href="http://www.commedia.org.uk" target="_blank">http://www.commedia.org.uk</a><br></div><div><a href="https://twitter.com/community_media" target="_blank">https://twitter.com/community_media</a><br></div><div><a href="https://facebook.com/CommunityMediaAssociation" target="_blank">https://facebook.com/CommunityMediaAssociation</a><br><br></div><div></div>Canstream Internet Radio<br></div><a href="http://www.canstream.co.uk" target="_blank">http://www.canstream.co.uk</a><br></div><a href="https://twitter.com/canstream" target="_blank">https://twitter.com/canstream</a></span></div></div></div></div></div></div></div></div></div><br><div class="ecxgmail_quote">On 15 October 2015 at 20:07, Associated Broadcast Consultants<span class="Apple-converted-space"> </span><span dir="ltr"><<a href="mailto:info@a-bc.co.uk" target="_blank">info@a-bc.co.uk</a>></span><span class="Apple-converted-space"> </span>wrote:<br><blockquote class="ecxgmail_quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(204, 204, 204); padding-left: 1ex; "><div dir="ltr"><div><div>This is massively key for the sector, but I don't see much conversation/energy on this forum about it. <span class="Apple-converted-space"> </span><br><br></div><div>I wonder why?<br></div><br></div>Glyn<br>--<span class="Apple-converted-space"> </span><br>Glyn Roylance - Principal Consultant<div><div><a href="http://www.a-bc.co.uk/" target="_blank">Associated Broadcast Consultants</a><br><br><br></div></div><br><br><div class="ecxgmail_extra"><br><div class="ecxgmail_quote"><div><div class="h5">On 15 October 2015 at 17:34, CMA-L<span class="Apple-converted-space"> </span><span dir="ltr"><<a href="mailto:cma-l@commedia.org.uk" target="_blank">cma-l@commedia.org.uk</a>></span><span class="Apple-converted-space"> </span>wrote:<br></div></div><blockquote class="ecxgmail_quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(204, 204, 204); padding-left: 1ex; "><div><div class="h5"><div dir="ltr"><div class="ecxgmail_quote"><div dir="ltr">Community radio services broadcasting on FM or AM provide social gain and other community benefits on a not-for-profit basis.<br><br>Each station is required to provide the service described in its licence, which is based on the proposals it made during the application process for the licence.<br><br>These service descriptions recorded in community radio licences are called ‘Key Commitments’.<br><br>This Ofcom consultation seeks views on a proposal to streamline and simplify the Key Commitments.<br><br>This will free up community radio stations, enabling them to focus on serving their target communities, adapt better to the changing needs of those communities, and deliver social gain.<br><br>Ofcom invites written comments on the questions raised in this consultation, to be submitted by<span class="Apple-converted-space"> </span><b>5pm on 21 October 2015</b>. Ofcom strongly prefers to receive responses in electronic format and their web form will allow you to indicate your data protection preferences and send your views to the team responsible for this consultation.<br><br><a href="http://stakeholders.ofcom.org.uk/consultations/key-commitments/" target="_blank">http://stakeholders.ofcom.org.uk/consultations/key-commitments/</a><br><br>\\<br><br>Community Media Association<br>--<br><a href="http://www.commedia.org.uk/" target="_blank">http://www.commedia.org.uk/</a><br><a href="http://twitter.com/community_media" target="_blank">http://twitter.com/community_media</a><br><a href="https://www.facebook.com/CommunityMediaAssociation" target="_blank">https://www.facebook.com/CommunityMediaAssociation</a><br><br>Canstream Internet Radio & Video<br><a href="http://www.canstream.co.uk/" target="_blank">http://www.canstream.co.uk/</a><br><a href="https://twitter.com/canstream" target="_blank">https://twitter.com/canstream</a><br></div></div><br></div><br></div></div>_______________________________________________<br><br>Reply -<span class="Apple-converted-space"> </span><a href="mailto:cma-l@commedia.org.uk" target="_blank">cma-l@commedia.org.uk</a><br><br>The cma-l mailing list is a members' service provided by the Community Media Association -<span class="Apple-converted-space"> </span><a href="http://www.commedia.org.uk" rel="noreferrer" target="_blank">http://www.commedia.org.uk</a><br>Twitter:<span class="Apple-converted-space"> </span><a href="http://twitter.com/community_media" rel="noreferrer" target="_blank">http://twitter.com/community_media</a><br><a href="http://www.facebook.com/CommunityMediaAssociation" rel="noreferrer" target="_blank">http://www.facebook.com/CommunityMediaAssociation</a><span><br>Canstream Internet Radio & Video:<span class="Apple-converted-space"> </span><a href="http://www.canstream.co.uk/" rel="noreferrer" 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mailing list is a members' service provided by the Community Media Association -<span class="Apple-converted-space"> </span><a href="http://www.commedia.org.uk" rel="noreferrer" target="_blank">http://www.commedia.org.uk</a><br>Twitter:<span class="Apple-converted-space"> </span><a href="http://twitter.com/community_media" rel="noreferrer" target="_blank">http://twitter.com/community_media</a><br><a href="http://www.facebook.com/CommunityMediaAssociation" rel="noreferrer" target="_blank">http://www.facebook.com/CommunityMediaAssociation</a><br>Canstream Internet Radio & Video:<span class="Apple-converted-space"> </span><a href="http://www.canstream.co.uk/" rel="noreferrer" target="_blank">http://www.canstream.co.uk/</a><br>_______________________________________________<br><br>Mailing list guidelines:<span class="Apple-converted-space"> </span><a href="http://www.commedia.org.uk/about/cma-email-lists/email-list-guidelines/" rel="noreferrer" 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