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<body class='hmmessage'><div dir='ltr'>It's refreshing that Alan's view from being on the inside is the same as we see out here.<div>I did try recently to get some information from a colleague who does News shifts for R4 as to who I could write to with (hopefully constructive) comments on what a lot of us see as undesirable trends in BBC News presentation - but even he on the inside couldn't access the personal e-mail for the department head.</div><div>It is, as Alan says, typical of large multi-layered organisations that internal communication is desperately poor.</div><div>So it seems that "top-down" would be the route - let's try that!<br><br><div><hr id="stopSpelling">From: alan.coote@5digital.co.uk<br>To: cma-l@commedia.org.uk<br>Date: Fri, 12 Sep 2014 10:38:52 +0100<br>Subject: Re: [cma-l] BBC Trust service review: Music Radio Consultation<br><br><style><!--
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--></style><div class="ecxWordSection1"><p class="ecxMsoNormal"><a name="_MailEndCompose" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">The cynic in me says this is one of several dozen PR initiatives the BBC are carrying out before their charter review. </span></a></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">However, during my time with the BBC (many moons ago) we were very interested in what people thought, we were even obsessed. But acting on it is another matter. </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">When people communicate with the BBC they can be under the misapprehension that they have the full attention of the presenter, producer or editor; in essence the decision maker. This is not the case as there are often many layers of management and stake holders in the BBC who need to be ‘in the loop’.</span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">I’ve sat in numerous production meetings, sometimes with over a dozen people, many of which had their own agendas. One of the BBC’s values is to ‘put the audience first’ which, in my experience, doesn’t always happen.</span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><div><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">While the BBC may be rubbish at acting on ‘bottom up’ audience feedback, they are very good at implementing ‘top down’ initiatives. Not only will you see Radio, TV and Web cross programming, you’ll also see broader projects on science, sport and currently politics. </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">I don’t see this as different from any organisation that’s been in existence for 90 years. </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">Kind Regards</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"></span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">Alan</span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><p class="ecxMsoNormal"><a href="http://www.letstalkbusinessonline.com/" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";">Hear Alan Every Week on Let’s Talk Business The UK’s Premier Radio Programme For Current and Future Entrepreneurs - Now Broadcast To 4.3 Million People </span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">Email - </span><a href="mailto:alan.coote@5digital.co.uk"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";">alan.coote@5digital.co.uk</span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"></span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">Phone - 0800 949 6655</span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">Mobile - 07801 518858</span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">Twitter - </span><a href="http://www.twitter.com/TheAlanCoote" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";">@TheAlanCoote</span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"></span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">Web - </span><a href="http://www.5digital.co.uk/" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";">http://www.5digital.co.uk</span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"></span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"><img border="0" width="200" height="71" id="ecxPicture_x0020_1" src="cid:image001.gif@01CFCE6D.5B8E4000" alt="cid:image001.gif@01CE03CD.223AC920"></span></p><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;">The Media Production, Broadcasting and Training Company</span></p></div><p class="ecxMsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;"> </span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm;"><p class="ecxMsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";"> cma-l-bounces@mailman.commedia.org.uk [mailto:cma-l-bounces@mailman.commedia.org.uk] <b>On Behalf Of </b>Ian Hickling<br><b>Sent:</b> 11 September 2014 18:54<br><b>To:</b> cma-l<br><b>Subject:</b> [cma-l] BBC Trust service review: Music Radio Consultation</span></p></div></div><p class="ecxMsoNormal"> </p><div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";">The main point I made in my response is that the general impression gained out here is that the BBC is not interested in consumer feedback.</span></p><div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";">Whenever a point is made there is quickly a strong defence of the status quo and very rarely a climb-down, change of approach or apology.</span></p></div><div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";">The BBC needs to appreciate the intelligence of the decision-makers who comprise the most influential part of its audience.<br>It has a duty to educate - as well as inform and entertain.</span></p></div><div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";">In some areas it appears to be promoting poor use of English in particular - instead of adhering to its traditional standards.</span></p></div><div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";"> </span></p><div><div class="ecxMsoNormal" align="center" style="text-align:center;"><span style="font-family:"Calibri","sans-serif";"><hr size="2" width="100%" align="center" id="ecxstopSpelling"></span></div><p class="ecxMsoNormal" style=""><span style="font-family:"Calibri","sans-serif";">From: <a href="mailto:cma-l@commedia.org.uk">cma-l@commedia.org.uk</a><br>Date: Wed, 10 Sep 2014 14:11:18 +0100<br>To: <a href="mailto:cma-l@commedia.org.uk">cma-l@commedia.org.uk</a><br>Subject: [cma-l] BBC Trust service review: Music Radio Consultation</span></p><div><div><h2><span style="font-family:"Calibri","sans-serif";font-weight:normal;">** NB This is a <a href="https://consultations.external.bbc.co.uk/bbc/music_radio" target="_blank">BBC Consultation</a> forwarded to the list for information purposes **</span><span style="font-family:"Calibri","sans-serif";"></span></h2><h2><span style="font-family:"Calibri","sans-serif";">Overview</span></h2><div><p class="ecxMsoNormal"><strong><span style="font-family:"Calibri","sans-serif";">Why are we doing this consultation?</span></strong><span style="font-family:"Calibri","sans-serif";"></span></p><p class="ecxMsoNormal" style="text-align:justify;"><span style="font-family:"Calibri","sans-serif";">The BBC Trust works on behalf of licence fee payers to ensure that the BBC provides high quality services and good value for everyone in the UK. One of the ways we do this is by carrying out an in-depth review of each of the BBC's services at least once every 5 years.</span></p><p class="ecxMsoNormal" style="text-align:justify;"><span style="font-family:"Calibri","sans-serif";">The purpose of this consultation is to get your views on some of the BBC’s network radio services, specifically those that provide music: Radio 1, 1Xtra, Radio 2, Radio 3, 6 Music and Asian Network. What do you like, what do you dislike and what should the BBC do to make these radio services better for you? You will see that for some questions we will ask you to think about the speech programmes on these services too.</span></p><p class="ecxMsoNormal" style="text-align:justify;"><span style="font-family:"Calibri","sans-serif";">We want views from as many people as we can from across the United Kingdom, and people from a wide variety of ages, and social, ethnic, and cultural backgrounds.</span></p><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";">You can read the terms of reference for the consultation at the link below.<br><strong><span style="font-family:"Calibri","sans-serif";">How to take part in the consultation</span></strong><br>You will be asked a series of questions about BBC’s music radio services. The first section asks you about your overall impression of the BBC’s music radio services and is then followed by questions on each individual service. Finally, we ask you about what kind of music you like and how you listen to the radio. You can answer about as many or as few radio stations as you wish. <br>For information about the Data Protection Act, you can follow the link below.<br>The consultation is open until 29th October 2014 and we cannot accept returns after this date.<br>Alternatively, you can download the questionnaire from the list of documents below, save it as an attachment to your computer, fill it in, and then email it to us at <a href="mailto:musicradioreview2014@bbc.co.uk">musicradioreview2014@bbc.co.uk</a> <br>To request a questionnaire in audio or braille please call 0800 0680 116 or Textphone 03700 100 212.<br>If you would to give your views via a telephone interview in your own South Asian language please leave a message on 0203 214 4973 and someone will call you back. For more information on this, please see the link below which takes you to some instructions in five Asian languages.</span></p></div><div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";"><a href="https://consultations.external.bbc.co.uk/bbc/music_radio/consultation" target="_blank">Give Us Your Views </a></span></p></div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";"> </span></p></div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";">Source: <a href="https://consultations.external.bbc.co.uk/bbc/music_radio" target="_blank">https://consultations.external.bbc.co.uk/bbc/music_radio</a></span></p><div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";">\\<br><br clear="all"></span></p><div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";">Community Media Association<br>-- <br><a href="http://www.commedia.org.uk/" target="_blank">http://www.commedia.org.uk/</a><br><a href="http://twitter.com/community_media" target="_blank">http://twitter.com/community_media</a><br><a href="https://www.facebook.com/CommunityMediaAssociation" target="_blank">https://www.facebook.com/CommunityMediaAssociation</a><br><br>Canstream Internet Radio & Video<br><a href="http://www.canstream.co.uk/" target="_blank">http://www.canstream.co.uk/</a><br><a href="https://twitter.com/canstream" target="_blank">https://twitter.com/canstream</a></span></p></div></div></div><p class="ecxMsoNormal"><span style="font-family:"Calibri","sans-serif";"><br>_______________________________________________ Reply - <a href="mailto:cma-l@commedia.org.uk">cma-l@commedia.org.uk</a> The cma-l mailing list is a members' service provided by the Community Media Association - <a href="http://www.commedia.org.uk" target="_blank">http://www.commedia.org.uk</a> Twitter: <a href="http://twitter.com/community_media" target="_blank">http://twitter.com/community_media</a> <a href="http://www.facebook.com/CommunityMediaAssociation" target="_blank">http://www.facebook.com/CommunityMediaAssociation</a> Canstream Internet Radio & Video: <a href="http://www.canstream.co.uk/" target="_blank">http://www.canstream.co.uk/</a> _______________________________________________ Mailing list guidelines: <a href="http://www.commedia.org.uk/about/cma-email-lists/email-list-guidelines/" target="_blank">http://www.commedia.org.uk/about/cma-email-lists/email-list-guidelines/</a> _______________________________________________ To unsubscribe or manage your CMA-L mailing list subscription please visit: <a href="http://mailman.commedia.org.uk/mailman/listinfo/cma-l" target="_blank">http://mailman.commedia.org.uk/mailman/listinfo/cma-l</a></span></p></div></div></div></div><br>_______________________________________________
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