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<DIV>Is it just me - or are Ofcom quietly starting to get tougher on Community Stations now they've been around for a while? </DIV>
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<DIV>I don't for a moment condone stations that breach the rules, after all we all know what they are when we sign up, and if we claim to be professional enough to take on a licence we ought to be professional enough to understand what that entails.</DIV>
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<DIV>However a CR station is different in a very fundamental way to commercial stations or the BBC, the main difference being the involvement of very many people who are not professional "radio people" (in the sense that it not their major source of income). That makes it more difficult to train and monitor effectively, and you'd expect there to be occasional lapses.</DIV>
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<DIV>Whether Ofcom is able to take that into account I doubt, but one would hope that listeners would as long as they understand the situation and they see the station as being a beneficial part of their community.</DIV>
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<DIV>In this particular case, and based only on reading the published bulletin I think Ofcom have made a reasonable decision, and through my rose-tinted glasses I think I detect the lightest of slaps on the wrist from them. I don't think we need to get too fired up over it as long people are sensible over how they schedule repeats and what sort of shows are repeated.</DIV>
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<DIV>Actually I fell victim of this just this week when listening to a show which is normally live, but this time was a repeat. Thinking it was live I entered the quiz by email as usual. </DIV>
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<DIV>I found out later that if I'd heard the start of the program, had listened to it the week before or had looked on the station website or facebook page then I would have known it was a repeat. But I didn't, I just tuned in about five minutes after it started and enjoyed listening as usual.</DIV>
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<DIV>It never occured to me to complain to Ofcom, I just figured there must be a good reason for it because I trust the people at the station to do their best. (and I got the answer to the quiz wrong anyway).</DIV>
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<DIV>Roger</DIV>
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<DIV><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Office - ccr-fm <office@ccr-fm.co.uk><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> martin@martinsteers.co.uk; CMA-L <cma-l@commedia.org.uk>; jaqui devereux <jaqui.devereux@commedia.org.uk><BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Thursday, 26 May, 2011 11:36:50<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cma-l] is there anybody in there?<BR></FONT><BR></DIV>
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<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">Martin n’ all</SPAN></FONT></P>
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<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">I forgot to mention in my rant) we (CCR) plug all week long that some of our programmes are repeated ….. ie:- 60’s / 70’s / 80’s etc by doing so PROVES that we are not wishing to deliberately deceive our listeners.</SPAN></FONT></P>
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<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">I was on-air last week and mentioned that ‘’the next programme is a repeat of Sundays seventies show’’ (as I do everyweek) whilst the show was playing, three people rang up in the first 20 minutes of the show, all of them said ‘’oh nevermind I’ll ring back on Sunday’’ …………..</SPAN></FONT></P>
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<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">I fully understand the rules and I fully understand that they are there to protect listeners and Joe public …………. It is unfair to encourage listeners to text / ring shows knowing that they will get no reaction / no answer and be charged …………… certainly if it is being charged at premium competition rate.</SPAN></FONT></P>
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<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">We don’t have any charges at our station, that is not what we are about and we take every opportunity and care to ensure that listeners are not deceived ………..</SPAN></FONT></P>
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<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">So, my conclusion is this ………….. rule 2.2 needs changing ! it either states clearly that repeated shows are NOT permitted full stop, as this argument will always rear up it’s ugly head or it is left alone and everyone gets fined ………… I don’t think there is a community station in the Land that hasn’t dropped a clanger on this one.</SPAN></FONT></P>
<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">Volunteers simply do not have the time or the will to then finish there show and go searching and editing out everytime they mention a phone contact.</SPAN></FONT></P>
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<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">However, having had my rant I do accept completely that rule 2.2 should exist, but not if common sense can’t be applied.</SPAN></FONT></P>
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<P class=MsoNormal><FONT color=navy size=2 face=Arial><SPAN style="FONT-FAMILY: Arial; COLOR: navy; FONT-SIZE: 10pt">The station in breach …… have they been fined ?? damn shame if they have.</SPAN></FONT></P>
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<P class=MsoNormal><B><FONT size=2 face=Tahoma><SPAN style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt; FONT-WEIGHT: bold" lang=EN-US>From:</SPAN></FONT></B><FONT size=2 face=Tahoma><SPAN style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt" lang=EN-US> cma-l-bounces@mailman.commedia.org.uk [mailto:cma-l-bounces@mailman.commedia.org.uk] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Martin Steers<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> 26 May 2011 10:26<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Julian Mellor<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B> CMA-L<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cma-l] is there anybody in there?</SPAN></FONT><SPAN lang=EN-US></SPAN></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">Although I never like to see a station get breached, I must admit in this case they did break the rules, if you read the previous cases and the statement ofcom made at the time they where trying to clamp down on recorded, non line calls to action, and I dont think I disagree with it.</SPAN></FONT></P>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">If your doing any listener based show that relies heavily on listener engagement be it song requests, thoughts and feelings or any form of voting etc then this can not be pre-recorded, and if its repeated I think you need to make that clear as often as you can to your listeners.</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">The case that got breached wasnt a repeat, as far as I can tell it was a pre-record.. </SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">And not to be harsh.. but I am afraid "we don't have the capacity to monitor, enforce and edit everything to the level they seem to be requiring." goes against what the station signed up for when you applied for your license and started broadcasting, as a station you have a responsibility for everything you broadcast and it must all be code compliant.</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">I dont know if I agree with having to use the time and date all the time, do your volunteers have an extra 15 minutes to edit their shows? Would a generic "Your listening to a repeat of XYZ show from the XYZ date, any requests taken wont make it to this show but we will try out best to put them in the next show" and get them to stick it at the start of the show, and at regular points during the show (maybe over the original calls to action). You might want to double check with ofcom, but you might find thats a good step in the right direction and maybe all you need to do. Other things you could do is make it clear on websites etc that its a repeat, but use this as a positive to encourage people to listen to the live shows, maybe also look at either auto replying to any incoming messages explaining that its a repeat and you hope to get their request
next time.. Either automated or by hand..</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">The rules and code are there to protect the listeners and broadcasters, it has to be the same rules for everyone regardless of the amount of listeners, demographic or if your charging £1.50 a txt.</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">Martin</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">On Thu, May 26, 2011 at 9:27 AM, Julian Mellor <<A href="mailto:julian@10radio.org" rel=nofollow target=_blank ymailto="mailto:julian@10radio.org">julian@10radio.org</A>> wrote:</SPAN></FONT></P>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">Earlier this week I saw Ofcom's ruling about a breach of the broadcasting code by a community station not far from here.</SPAN></FONT></P>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">Apparently a request show was repeated, a member of the public called in to speak to the presenter, was told that in fact the show was a repeat, and so the said member of the public complained to Ofcom that the station was in breach of rule 2.2 (not to materially mislead). Instead of find the complaint malicious and trivial, Ofcom found against the station and said that they had breached the trust of their listeners.</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">This raised alarm bells for me as we repeat most of our programmes and most invite listeners to email or text in with comments (and sometimes requests). However, rarely, if ever, do presenters give a date stamp during their programmes so the repeat could be perceived to be live (although there is absolutely no intent to deceive or mislead and most listeners know our schedule well enough or look at the website to see if its live or not). Equally some presenters, especially newbies, often read out the contact details for want of something to say, but then forget to check the emails (which could be construed as deception).</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">I raised the issue with Ofcom of this seemingly draconian interpretation of rule 2.2 (introduced to stop broadcasters running pseudo competitions on premium lines) and pointed out that, as a community station staffed entirely by volunteers, we don't have the capacity to monitor, enforce and edit everything to the level they seem to be requiring. I said that it would be likely to drive away presenters and stop us repeating anything. Surely, I said, Ofcom does not want to constrain community broadcasters in this way.</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">They came back the same day (preferring to call rather than write) and said it is indeed their intention to constrain broadcasters. The way around it, they said, is for any repeated shows to give a date reference when inviting listeners to make contact. Furthermore, presenters must not invite contact if they are likely to forget to check the messages.</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">I sent out an instruction to our presenters and already one has come back saying it will destroy his spontaneity and, given that he can't guarantee that a date reference will always be given, he is withdrawing his repeats (4 hours of lost programming per week and many saddened listeners). </SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">I instinctively react against people banging on about nanny states, red tape etc, but this seems absolute madness and inspires me to move to Tunbridge Wells from where I shall write to my MP.</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">How does everyone else deal with the issue? </SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">(And for the avoidance of doubt this is written live at 9:15am on Thursday 26 May but I may be away from my desk when you reply)</SPAN></FONT></P></DIV>
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<P class=MsoNormal><FONT size=3 face="Times New Roman"><SPAN style="FONT-SIZE: 12pt">Julian</SPAN></FONT></P></DIV>
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